However, we were prepared when the second wave arrived. Our customer-centric initiatives enabled us to maintain and earn the trust of our customers.What kind of customer-centric initiative have you taken during the pandemic? What impact has it had on the company?In the wake of the pandemic, we have ensured proper training for our packaging teams and delivery partners to follow all Covid protocols and social distancing standards..These initiatives give our clients a lot of confidence to move in times of pandemic. They are also supplied free of charge with the appropriate dresses, shoes, PPE kits, as well as a mask, shield, gloves, boot covers and disinfectants. They are more concerned and specific than ever about hygiene, social distancing, masks, etc.Beyond these numbers, we plan to start a Training and Development Personal Protective Equipment wing to train more than 300 unemployed workers monthly and provide them with permanent employment through our network of Shift Partners. We expect our numbers to be around 200 orders per day or 6000 orders per month by the end of June 2022. We also offer free disinfection for vehicles and merchandise.
There is a very marginal decline in our business. Frankly, the first wave did not affect us much as we were very new and started operations a month ago.What changes have you noticed in consumer behavior since the start of the pandemic, and what kinds of customer inquiries have you received the most during the pandemic?During the Pandemic and lockdown, customers have been concerned whether the people coming to pack and move would take proper social distancing or not, whether they would use protection kits or not, whether the vehicle would be decontaminated or not, etc.Which are your future plans?Shift Freight currently delivers around 2000 orders per month across India. First-wave even helped us streamline our process and improve our business model. We have already assisted our delivery partners with concessional loans, cash back, packaging supplies, and supplies of PPE equipment. So in the first place, our sales have remained intact even during the pandemic.There has been a phenomenal change in consumer behavior.How did the company fare during the first wave of a pandemic?When the pandemic broke out, we weren't prepared at all and we were very new. However, our deliveries are affected by the blockage. Also, our long-term goal is to reach 2000 orders per day in the next 5 years, which is just and only the 5% of the total market capitalization of Packers & Movers services in India. We will continue to expand these benefits.